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Anonymous's avatar
Anonymous
7 years ago

Did not receive training points

Hello,

I was told by MUT_GURU to contact help.ea.com regarding never receiving a customer service grant for training points that many other people received in Madden Ultimate Team. I spoke with someone at customer service and they said there was nothing they can do and post my situation here for review so here I am. I get that I am requesting something free, but it would be nice to get those training points. I gave 92 OVR J.J. Watt situational pass rusher about a week ago. Can anyone at least review this?

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @DimitrisInferno

    From your case #43722707

    This is correct if somewhat misworded: "Advisor: The player that do not receive the points are not viewed not qualified by our studio team, That's why you did not grant by the coins."

    This is not correct, we cannot grant any items or in-game currencies via Answers HQ or our other game forums: "Advisor: However, There is only one way to grant the points is to post in EA forum, Then they might Reviewed the account and check for the possibility to grant the coins."

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thanks for the reply. That first part was very confusing. Is it stating that I do not qualify for the training points? Cause I should according to a chart posted by @EA_KRAELO on twitter. I even know other people who received the training points for almost the same thing, just applied to a different card. Is there anything that could be done?I have reached out to him, customer service and now this forum.

  • I am also in the same boat as this guy, I didn't get training and to respond to what you said about if a person didn't receive training then they dont qualify for it. I would respond to that by saying that when I bought the chemistry I had no knowledge of a fix coming to fix those abilities therefore it shouldn't matter when I bought it as long as I bought before a fix was announced. EA gave out compensation based on the broken abilities that players bought before they knew a fix was coming. If I dont qualify for the training could I at least get a reason as to why.

  • GrembloBigNose's avatar
    GrembloBigNose
    New Novice
    30 days ago

    Good job attacking with a defender though. Messi can't score **bleep**, right? **bleep**ing **bleep**. Stick to Madden. FC don't want you, clown

  • GrembloBigNose's avatar
    GrembloBigNose
    New Novice
    30 days ago

    Matter of fact. What is Montiel's position since you're such a pro at FC. Tell me. And what is Messi's position. Who's more likely to score? Messi or Montiel. **bleep**

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