Forum Discussion

fruitninja2931's avatar
4 years ago

Didn't even touch the game and it's saying my 10 hours expired how can I solve

@EA_Aljo

I just downloaded the game with ea play and I got 10 hours but it's saying my trial expired I didn't even play it  I just started 

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey there, @fruitninja2931 

    We're still working on this, but there is a suggested workaround here. Let me know if that helps or not. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Something else for everyone to keep in mind is that you shouldn't start the game and shut off your console with it still active. That will use up your trial time while your system is in sleep mode. I'm mentioning this in case some of you installed the game, opened it and then shut off your systems. We're still investigating this issue.

  • For me, this wasn’t the case. As soon as it was done downloading i started the game the message that my trial time was used or expired came up. 

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