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lukewitt76's avatar
lukewitt76
5 years ago

EA account switch

I downloaded madden 21 and it linked to my old EA account that I no longer have access to (terminated email). Every time I try to log in, it says my account is invalid. That’s fine, but there’s just no option after that. I can’t sign into a new account without being blocked by this notification. I’ve filed 3 cases, but since I can’t access my old EA account, they can’t help me. I’m stuck and all I want to do is play madden 21 but this experience is just awful. Someone please help

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @lukewitt76.

    If you no longer have access to the email on your account, the only way to potentially resolve this issue is to go through the account recovery process by opening a case here. I see you've done that already, but aren't providing enough accurate information that matches the history of the account. The best I can recommend is to try again and provide more accurate answers to the questions. 

  • lukewitt76's avatar
    lukewitt76
    5 years ago

    I ended up just playing on my alt account. You guys should implement an option to bypass the one dimensional account aspect, in that you should be able to choose which EA account you want to use. Being locked in to an old account is frustrating because there’s information on there that hasn’t been uncovered in long periods of time, and in my case, years!

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