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Coconutoilpapi1's avatar
Coconutoilpapi1
5 years ago

EA PLAY - 10 Hour Trial can’t connect to servers

Hi, so I have EA Play and played about 2 hours upon release of the game and now I want to finish out my 8 hours to see if I want to buy the game, however I keep getting an error that I can’t connect...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey there, 

If you're still having some trouble connecting to the servers can we try out some troubleshooting to see if we can get you back up and running? When you have the chance please try running through the basic connectivity steps over at the EA Help website to see if that helps at all. 


If you're still getting the same error message after that check out the platform-specific steps as well: 

- PlayStation 4

- Xbox One

- PC

Let me know how that goes once you've had the chance to give it a shot. Thank you!

/Kent

  • Coconutoilpapi1's avatar
    Coconutoilpapi1
    5 years ago
    @EA_Kent Brother, I appreciate what you're saying, but you've replied this to everyone here having the same issue. This is occurring across multiple accounts and multiple users. I've tried the basic connectivity steps to no avail. This has something to do with EA, EA Play Trials, and Madden servers. This isn't a user issue.

    And yes I've uninstalled and reinstalled it.
    • rangerfan10475's avatar
      rangerfan10475
      5 years ago

      I have the same problem and I have reset my WiFi and redownloaded it and i still have the same problem 

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