EA Server issues
Hi EA Answers HQ, I can't connect to the EA server on my ps5 slim. I am using Madden 23. I also noticed that my ps5 slim is not listed as a Trusted Device on my EA account. How can I change that? Thx...
Forum Discussion
Since Wed 6/26/2024, I cannot access any online feature on Madden 23 on PS5. Everything was working fine before that. I just keep getting the "In order to access the online features for this title your account on playstation network must be signed in and you must be signed in to the EA servers." message.
I have tried a bunch of possible solutions, including power cycling PS5 and modem, uninstall/reinstall Madden 23, unlink and relink PSN and EA accounts, change DNS settings, changing every other network setting I can think of, changing passwords on EA and PSN accounts, rebuilding PS5 database in safe mode, refreshing licenses, and more. I have talked to EA support and moderators on the EA forums multiple times and they don't have any better ideas.
All my other online functionality works fine, even for Madden 21; only Madden 23 isn't working. I had my friend log into my account on his PS5 on his network at his house, and he reported the same issue with Madden 23 (he can use his own account with no issues). So, I think I can safely say this is not a problem with any settings on my PS5 or my network, but rather a problem with my EA account. I’ve done everything I can do on my end regarding the account, so I’m out of ideas.
Possible workaround – I saw another thread where someone having a similar issue was told by EA support to try turning off account verification on their EA account as a workaround. I tried it, and it seems to have solved the problem for now. Give it a shot if you’re still having issues connecting to the EA servers.
