Forum Discussion
28 Replies
- EA_Aljo5 years ago
Community Manager
Hi there, @Jordanliz3.
I'll try to help find out what's going on. First, what system are you playing on? Thanks!
- I send the same I have the same problem since Sunday
- EA_Aljo5 years ago
Community Manager
What system are you playing on?
Xbox one
- EA_Aljo5 years ago
Community Manager
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Did not serve me☹️
- EA_Aljo5 years ago
Community Manager
When are you getting this error?
Something else to try is clearing the alternate MAC address with these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Did that help?
- no, they had already told me to do it on Twitter and nothing ☹️
- EA_Aljo5 years ago
Community Manager
When are you getting this error?
- when i want to play any mode in challenges