I have a feeling the following is potentially a fix for you, can you try and let us know, it is a fairly quick procedure:
https://answers.ea.com/t5/Technical-Issues/Ea-strikes-again/m-p/6995825#M1662
Thanks.
Happened again today, this time in the middle of playing franchise mode.
Community ManagerI agree, you should not have to do all of that every time you want to play.
Can you temporarily disable your antivirus and perform a clean boot before retrying:
http://support.microsoft.com/kb/929135
You may have to go through your above procedure once more.
If your issue persists at that point, please post your Dxdiag report here so we can take a look, thanks.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Tried that. Several times. One or both, one and off. As I noted above, I've flushed the dns cache, ran an SFC scan, reset my hosts file, double checked my internet and proxy settings, etc...
I was told via support to try a secondary Windows account. I created a new one, loaded Origin, got into the game -- same problem.
On either Windows account, I tried the original "solution" of removing the Origin software folders. It works. But, only for a handful of hours.
Just got off the phone with support and apparently, the UOTrace I sent them was "invalid". 130 packets recorded, all went through. Apparently, I did it wrong. Except...
How to get a copy of your Traceroute.
1.Download Traceroute - https://goo.gl/DD2qFc
2.Run the program.
If a pop-up box appears telling you "UO Server List not found," click No.
3.Click the Options menu at the top of the window, then click Advanced.
4.Type easo.ea.com in the window where you see the server list.
5.Click the Trace Route button
6.Click the Poll button when it’s done.
7.Under the Pkts r/s column, wait for the number of packets to get up to 100 then click Stop poll.
The Stop poll button is the same as the Poll button.
I did exactly that and stopped at 130 packets. Apparently, that's invalid according to their specialist.
Anyway, I attached my dxdiag. Let's hope I didn't invalidate that somehow.
Here are my two UOTrace files (with location information removed).
Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
1 0ms 0ms 0% 131 / 131 0ms / 3ms
2 7ms 8ms 0% 131 / 131 2ms / 21ms
3 10ms 10ms 0% 131 / 131 8ms / 38ms
4 12ms 13ms 0% 131 / 131 7ms / 32ms
5 13ms 15ms 0% 131 / 131 8ms / 26ms
6 0ms
7 85ms 87ms 0% 131 / 131 79ms / 124ms
8 99ms 93ms 0% 131 / 131 85ms / 104ms
9 95ms 92ms 0% 130 / 130 84ms / 117ms
10 91ms 91ms 0% 130 / 130 85ms / 102ms
Sorry for the poor formatting. It won't let me get fancy in here.
And the second one...
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
1 0ms 0ms 0% 138 / 138 0ms / 2ms
2 9ms 8ms 0% 138 / 138 7ms / 21ms
3 9ms 10ms 0% 137 / 137 5ms / 30ms
4 12ms 14ms 0% 137 / 137 10ms / 37ms
5 14ms 16ms 0% 137 / 137 7ms / 35ms
6 0ms
7 90ms 87ms 0% 137 / 137 79ms / 99ms
8 100ms 93ms 0% 137 / 137 85ms / 114ms
9 90ms 95ms 0% 137 / 137 84ms / 172ms
10 92ms 92ms 0% 137 / 137 84ms / 113ms
Zero packet loss either time. Mind you, I can still load games via Origin, uninstall and reinstall, etc. I just can't connect to EA servers inside of Madden. But, when I delete the prescribed Origin folders, everything works. I'm frustrated.
Community ManagerYou can disregard your UOTrace being reported as invalid.
It appears that there is an issue with read/write permissions in regard to the files you keep having to delete.
Can you make sure your Windows User Account has Administrative privileges:
https://www.windowscentral.com/how-change-user-account-type-windows-10
Also, you should right click on your Origin desktop icon and run it as an Admin. when starting up Origin.
It is very much worthwhile running a malware scan with up to date software.
Once those steps are done, you might want to try temporarily disabling your antivirus to check if that is interfering.
Do post your results here, thanks.
