Error code 0x80070490 (Xbox One)
Product: Madden NFL 23 Platform:Microsoft XBOX One Which console generation do you have? Microsoft Xbox One What is your gamertag/PSN ID? Tree Barking Date/time issue occurred 10/18/22 What type...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @vikeskid28 when you have a moment can you go through the following steps if you have not so far and check if this continues?
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Remove then Readd Gamer Tag on the console
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
I have already tried all of these things and nothing worked.
- EA_Illium@vikeskid28 Does this happen to any other accounts, or a guest account, on the device? Also to confirm, do you have anything else plugged in via usb?
I don’t have access to another account that I can test Madden with. There is nothing plugged in to my USB port.
- EA_Illium
Hi @vikeskid28 Can we try to manually clear the cache by powering off the Xbox, once done unplug the power cable and give it a few minutes for the console to lose any power retention, then replug and boot back up to check if this continues?
