Error code and Madden Points

This happened to me too.  This is the error message I get: Our servers cannot process your request at this time. Please try again later.

This is what the adviser told me to do: (which I did all of them and it didn't work)

SYSTEM UPDATE

1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to System Software Update icon and select it with X button.
3. If there is an update available, choose the option Update Using Internet and select it with X button.
Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site:

RESTORE LICENSES

1. In the main menu XMB, using the controller scroll right to the Settings.
2. Select the option for PlayStation™Network/Account Management.
3. Choose Restore Licenses.
4. Select Restore.
5. Restart your console

DELETE AND REDOWNLOAD ADD-ONs/DLC

*Follow these steps if you need to delete and re-download Add-ons/DLC on a PlayStation 4 in order to troubleshoot a licensing issue.
1. To delete the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Notifications
3. Select Downloads
4. Select the Product that the player is encountering the issue with.
5. Press the Options button on the Joypad and select Delete.


1. To re-download the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Library
3. Select Product
4. Select My Add-ons..
5. Select the Product that you wish to download.
6. Press the Options button on the Joypad and select Download.
7. The Add-on/DLC will now re-download.

STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)

1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.

XB1 user and every time I attempt to buy points they don’t appear on my account. I’ve tried the different prices and same result. I’ve tried restarting my console and still same result.

Same with me, Xbox user, can't purchase Madden points at all. Any help?

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@PNWBump wrote:

Same with me, Xbox user, can't purchase Madden points at all. Any help?

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Hey all!

It looks like Xbox is having some purchase and content usage issues right now. Please keep an eye on this page to see when it clears up. After the status is cleared, restart your console which should help push the transaction through to your EA account. If you recently made a purchase and they didn't show up, it may be due to this status and you'll want to verify the purchase actually went through on your Microsoft account before filing a missing points claim. 

Xbox Live Status

https://support.xbox.com/en-US/xbox-live-status

I tried restarting my xbox after it was fixed and I still haven’t received them.