Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Subbadueb
Date/time issue occurred since 09/25/2023
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? MaddenFL2023
Summarize your bug ERROR - Our server cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the Main Menu.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? See the description
What happens when the bug occurs? ERROR - Our server cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the Main Menu.
What do you expect to see? Joining the Franchise
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
We have the problem in our CFL that only 31 of 32 coaches can join the franchise. The 32nd coach gets the following error message: ERROR - Our server cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the Main Menu.
At the moment, a coach always leaves the league after a game has been played, so that the 32nd coach can join and play his game. In the next game week then the same scenario. This is extremely unsatisfactory because it means that staff points etc. are lost and we don't yet know how to go about drafting or free agency. We haven't found a solution to this yet.
Is there already a solution for this or information as to when the error will be fixed?
Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Strikers54
Date/time issue occurred Started today, 12/13/22
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? MHMJMMM
Summarize your bug Whenever I try to load this franchise, I get an error code, and I am not able to load it. All of my other franchise saves, both cloud and offline load, however.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure. Played 1 and a half seasons with 6 total player teams.
What happens when the bug occurs? It gives an error that says: “our servers cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the main menu.”
What do you expect to see? Expected to be able to load into my franchise.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Strikers54
Date/time issue occurred Started today, 12/13/22
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? MHMJMMM
Summarize your bug Whenever I try to load this franchise, I get an error code, and I am not able to load it. All of my other franchise saves, both cloud and offline load, however.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure. Played 1 and a half seasons with 6 total player teams.
What happens when the bug occurs? It gives an error that says: “our servers cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the main menu.”
What do you expect to see? Expected to be able to load into my franchise.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Strikers54
Date/time issue occurred Every time I try to load my franchise save
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? MHMJMMM
Summarize your bug Whenever I try to enter this franchise, I get an error stating that ea servers could not process my request. After, it sends me back to the main menu. I can enter every other franchise I have but this one doesn’t work.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No clue. Happened all of a sudden after 1 and a half seasons
What happens when the bug occurs? Click on the franchise to load up and then: Error. “Our servers cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the main menu.”
What do you expect to see? Being able to get into my franchise
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? Keefer0475
Date/time issue occurred 12/13/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Keefer0475
Summarize your bug Error- Our servers cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the main menu.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to load online franchise
What happens when the bug occurs? Can’t load a franchise file, returned to main menu
What do you expect to see? Load into franchise file
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Is my file corrupted? Or is it a server issue?
EA Staff (Retired)Hey Everyone,
I wanted to update you that issues with cloud franchise should now be resolved, https://twitter.com/MaddenNFLDirect/status/1603422082636783616
If you continue to run into issues please let us!
