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Bennyboy21988's avatar
Bennyboy21988
4 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    4 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, Madden Community.

Thank you for reaching out to us about this error, we'll flag this up to the team and find out more info on what is happening here. We could use your help on this by letting us know of the following details below. If you can reply back as soon as possible with this information we'll pass it up to the team ASAP.

  • Gamertag/PSN ID/Origin ID
  • Platform you play on (PS5/PS4/Xbox Series X, PC)
  • Which game mode are you getting this error in
  • Have you tried power cycling your console and local network (Yes/No)
  • When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?
AUZZ1E8's avatar
AUZZ1E8
4 years ago

@EA_Blueberry 
1. AUZZ1E 08

2. Xbox series S

3. I’m having trouble loading into Franchise games my controller just sits in the middle and doesn’t move over to my team. After about a minute it kicks me back to the franchise Home Screen. I’m also having trouble with Ultimate Team saving my progress when. Completing challenges. I complete a challenge but it won’t let me continue on to other challenges because it says I didn’t complete the prior one which I just did.

4. I’ve restarted my console multiple times and have reinstalled the game but I still have these problems.

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