Forum Discussion

Bennyboy21988

5 years ago

Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...

Ssb73
5 years ago
@EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry

Community Admin

5 years ago

Hi, Madden Community.

Thank you for reaching out to us about this error, we'll flag this up to the team and find out more info on what is happening here. We could use your help on this by letting us know of the following details below. If you can reply back as soon as possible with this information we'll pass it up to the team ASAP.

Gamertag/PSN ID/Origin ID
Platform you play on (PS5/PS4/Xbox Series X, PC)
Which game mode are you getting this error in
Have you tried power cycling your console and local network (Yes/No)
When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?

shagoated

5 years ago

Gamer tag: THGREATSHA
Platform: PS5

Game modes: All game modes

Yes I have tried power cycling

JAM017IT
5 years ago
Good afternoon @EA_Blueberry
Again, Thank you so much for your help.
***Objectives list Error and progress not tracking***
Ultimate Team: Non of the objectives and progress are being tracked and counted
Ultimate Team: Not receiving XP and rewards after completing daily objectives i.e XP, coins, strategy card and coin quicksells
Ultimate Team: Stats are not being accounted on all the objective list
Face of the Franchise: Not receiving CRED or REP after completing a game
Face of the Franchise: Player archetypes progression not tracking
The Yard: Progression on campaign objectives missing and rewards list missing/ locked out
Gamertag/PSN ID/Origin ID
JAM017IT
Platform you play on (PS5/PS4/Xbox Series X, PC)
PC
Which game mode are you getting this error in
Madden Ultimate Team
Face of the Franchise
The Yard
Exhibition (Skills Trainer)
Have you tried power cycling your console and local network (Yes/No)
Yes, several times. I even uninstall and reinstalled the game last night 8/25
- iakona1983
  5 years ago
  @JAM017IT wrote:
  Good afternoon @EA_Blueberry
  Again, Thank you so much for your help.
  ***Objectives list Error and progress not tracking***
  Ultimate Team: Non of the objectives and progress are being tracked and counted
  Ultimate Team: Not receiving XP and rewards after completing daily objectives i.e XP, coins, strategy card and coin quicksells
  Ultimate Team: Stats are not being accounted on all the objective list
  Face of the Franchise: Not receiving CRED or REP after completing a game
  Face of the Franchise: Player archetypes progression not tracking
  The Yard: Progression on campaign objectives missing and rewards list missing/ locked out
  Gamertag/PSN ID/Origin ID
  JAM017IT
  Platform you play on (PS5/PS4/Xbox Series X, PC)
  PC
  Which game mode are you getting this error in
  Madden Ultimate Team
  Face of the Franchise
  The Yard
  Exhibition (Skills Trainer)
  Have you tried power cycling your console and local network (Yes/No)
  Yes, several times. I even uninstall and reinstalled the game last night 8/25
  Exact same problems here
  originID: iakona1983
  platform: PC
  game mode: all game modes
  power cycled: yes
  - pennitent
    5 years ago
    Exact same problems here
    Gamertag: totempower#1650
    platform: Stadia
    game mode: most noticed main menu and face of franchise
    power cycled: unlinked account and deleted game data