[ERROR] Unable to retrieve your progression information from EA Servers at this

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@EA_Blueberry wrote:

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@jhland08 wrote:
@EA_Blueberryit's been 9 days now and still not fixed. As you can see this is a big problem. I'm so confused on how no one has said anything about this.

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@jhland08 

This was raised last week on 8-22 when I started requesting info from players in the thread. The team is still actively looking into it and we apologize it hasn't been addressed sooner. I'm indeed getting the error myself. For me I can luckily get around it to continue playing the game but it's popping up on a lot of screen transitions. There are certain issues that can be addressed in hotfixes if possible, especially if they are an easier fix. If it's more complicated it can take longer. There are others that might need to wait for a bigger title update because of how it also may impact other features.

I assure you the team has been working around the clock on this, I unfortunately don't know the specifics on time-frame or difficulty of it though. We should find out more details on this in the coming week when the teams are back in the office. We can't thank you enough for sticking this out for us. 

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@EA_Blueberry This response is totally insulting and unacceptable. A huge chunk of the game is literally unplayable for a significant number of people. How are you going to compensate everyone for the lost progression xp and packs and points and cards that we’ve earned but haven’t been awarded? Your communication on this issue has been abysmal and I’m shocked anyone in this thread would actually thank you for doing absolutely nothing for us. The severity of this problem means it should have been the number one immediate priority for the dev team, yet you ask us to continue waiting indefinitely for a fix that you and your company have been completely silent on for over a week, without even a mention of compensation for your massive screwup. EA should be ashamed by the state this game was released in.