Forum Discussion

Bennyboy21988

5 years ago

Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...

Ssb73
5 years ago
@EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry

Community Admin

5 years ago

Hi, Madden Community.

Thank you for reaching out to us about this error, we'll flag this up to the team and find out more info on what is happening here. We could use your help on this by letting us know of the following details below. If you can reply back as soon as possible with this information we'll pass it up to the team ASAP.

Gamertag/PSN ID/Origin ID
Platform you play on (PS5/PS4/Xbox Series X, PC)
Which game mode are you getting this error in
Have you tried power cycling your console and local network (Yes/No)
When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?

rafahp9

5 years ago

@EA_Blueberry
Gamertag/PSN ID/Origin ID : RHP9

Platform you play on (PS5/PS4/Xbox Series X, PC) XBox One

Which game mode are you getting this error in: Main Menu at loading, gear options, the yard, Face of the franchise not allowing to use my avatar

Have you tried power cycling your console and local network (Yes/No) YES.

Talked to EA_Help on twitter two times already no response yet after 4 days. Then the error after the update…

themachine8764
5 years ago
1.TheMachine876 2. Ps4 3. Every game mode 4. Yes
- EA_Blueberry
  Community Admin
  5 years ago
  Thank you for the details everyone!
  
  This should be enough for the team for the moment. When we have updates we'll share them here .
  
  Thank you for your patience.
  - byDraXler0
    5 years ago
    Two days ago I was stuck on avatar creation screen (with Tom Brady). Now with yesterday´s maintenance that has been fixed and I can create my avatar.
    But a new error has appeared that also appeared to myself when I first bought the game.
    The error is related to the connexion to EA servers.
    "Unable to retrieve your progression information from EA Servers at this time. Please try again later."
    The error appears at the main menu, when I try to accees to my madden profile and also in some challenges from ultimate team.
    I have my madden mobile account linked to my EA account.
    Steam: DraXler. Origin: byDraXler0
    PC Steam
JASZ3
5 years ago
@rafahp9 Same here