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Bennyboy21988's avatar
Bennyboy21988
5 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    5 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

rafahp9's avatar
rafahp9
5 years ago
@EA_Blueberry
Gamertag/PSN ID/Origin ID : RHP9

Platform you play on (PS5/PS4/Xbox Series X, PC) XBox One

Which game mode are you getting this error in: Main Menu at loading, gear options, the yard, Face of the franchise not allowing to use my avatar

Have you tried power cycling your console and local network (Yes/No) YES.

Talked to EA_Help on twitter two times already no response yet after 4 days. Then the error after the update…
themachine8764's avatar
themachine8764
5 years ago

1.TheMachine876 2. Ps4 3. Every game mode 4. Yes

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    5 years ago

    Thank you for the details everyone!

    This should be enough for the team for the moment. When we have updates we'll share them here .

    Thank you for your patience.

    • byDraXler0's avatar
      byDraXler0
      5 years ago

      Two days ago I was stuck on avatar creation screen (with Tom Brady). Now with yesterday´s maintenance that has been fixed and I can create my avatar.

      But a new error has appeared that also appeared to myself when I first bought the game.

      The error is related to the connexion to EA servers. 

      "Unable to retrieve your progression information from EA Servers at this time. Please try again later."

      The error appears at the main menu, when I try to accees to my madden profile and also in some challenges from ultimate team.

      I have my madden mobile account linked to my EA account.

      Steam: DraXler.        Origin: byDraXler0

      PC Steam

      • Larkynus's avatar
        Larkynus
        5 years ago

        Exact same issue for me on PS5. 

        PSN tag: Larkynus

    • DTA734's avatar
      DTA734
      5 years ago
      @EA_Blueberry I'm still having this problem it's been 3 weeks since I bought your game played it for an hour then linked my ps4 to my ea account and it hasn't stopped yet updates are not helping those who can't play

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