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Bennyboy21988's avatar
Bennyboy21988
4 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    4 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, Madden Community.

Thank you for reaching out to us about this error, we'll flag this up to the team and find out more info on what is happening here. We could use your help on this by letting us know of the following details below. If you can reply back as soon as possible with this information we'll pass it up to the team ASAP.

  • Gamertag/PSN ID/Origin ID
  • Platform you play on (PS5/PS4/Xbox Series X, PC)
  • Which game mode are you getting this error in
  • Have you tried power cycling your console and local network (Yes/No)
  • When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?
draftchampion43's avatar
draftchampion43
4 years ago

sxchad

Xbox one s

all Of them

yes

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @draftchampion432 You are unable to play any game modes because of this error?

    • draftchampion43's avatar
      draftchampion43
      4 years ago

      I can play the modes but my progress won’t save which is pretty annoying and doesn’t really make me want to play madden

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @draftchampion432

        Thank you. Which specific progress isn't saving for you, everything?

        Have you tried downloading Madden Mobile, synced up your EA email to it, and edited the avatar to see if that has any impact on syncing the data together? This isn't a required step for Madden 22 but we've seen players fix this error once doing those steps.

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