Forum Discussion
Hey, everyone.
Thank you for continuing to send us your account examples. The team is still investigating this, however we've added an extra question to the post that will help the team out.
Can you re-edit your response and add the answer to this question?
- When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?
- 5 years ago
Ps4
DTA734
Everytime I load the game
It happened when I changed my ea account I didn't have access to the previous email that I made when I was a kid so when I linked my new email to ea and linked my ps4 it all went to crap it started in September 24 is when I bought the game and haven't been able to play since, keeps saying can't retrieve your progression I've deleted all saved data uninstalled the game reinstall I did everything your ea team said and almost a month now and haven't been able to play because it doesn't save my progress and it all restarts when I stop playing
- Astrosloth495 years agoNew Rookie@EA_Blueberry Since launch pls fix this!
- 5 years ago@EA_Blueberry how has there been no news, no updates in so long. It's almost like EA doesn't care about its customers or something
- 5 years ago
I have had this error since launch and it’s ridiculous, no title update helps and no one has addressed it, I’m on ps5 my PSN is ninjastar1077, and it shows up every time I change screens
- 5 years ago
Started experiencing it after 10/6/21. Can’t alter avatar in game. Gives error of unable to retrieve your progression from the Ea servers at this time. Please try again later.
- EA_Blueberry5 years ago
Community Admin
Hey, everyone.
Have some more questions for you to determine the cause of this error.- For those that are experiencing it do you remember if it started happening after you made any changes to your Avatar?
- Are you able to edit your avatar in game at all to see if that has any effect?
- Did you ever link up your game to Madden 22 Mobile?
- 5 years ago
Come on its been a month I can't change avatar or setting nothing because it gives me the same thing as it gives everyone else cannot retrieve your progression the game doesn't work in any mode because of this happened when I connected my ea account to my ps4 again been over a month
- 5 years ago
chingan_su_madre
PS5
The whole EA. It keeps saying unable to retrieve data.Have you tried power cycling your console and local network (Yes/No)
Yes
When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?It started happening as soon as i opened the game. I’ve had it for two months now and still keeps giving me the error. I don’t know what to do
- 5 years ago
- It worked fine for me on my ps5 up until I purchased an Xbox series s with gold/gamepass ultimate/ ea play.. I had just recently changed my psn email due to a ps4 I sold to game stop not being wiped and someone attempting to purchase games on my saved debit cards. When I purchased the Xbox I wanted all my ea accounts to be linked to the new email so I went into my ea /origins account and updated the email, then unlinked my psn account from the old email to the new email that was also being used for all my Xbox live/eaplay/gamepass credentials ... it gave me a message saying that I wouldn't be eligible to re-link my psn account again for 6 months I think.. but now under the one orifin account my psn/Xbox usernames are saved and linked... since then every time I open madden I get a "unable to retrieve peogrssion data " error and it literally restarts mut and even when I click the touch pad it throws up the same message and won't let me alter the avatar and kicks it back to the main screen blocking me from accessing my ea profile. Fifa /NHL on the Xbox works fine, no errors... only the ps5 next gen madden 22...
- Been happening for 2 months now give or take
- Psn is TruencY-nd-PinkB
- Message me for email credentials since irs company sensitive...
Please for the love of God fix this... or refund me the 100 dollars for the game...this is unacceptable... fix it...no.more excuses ...get me my profile back...
Thank you
- 5 years ago@Truency609 Yea same with me over a month ago still nothing
- 5 years ago@Truency609 So I tried to get a refund from ps and they won't let me they tell me to do the same steps that ea is telling us
- 5 years ago
Seriously ea or psn both can suck it I can't get a refund for your broken game? Wtf is that about I spent money thinking I would be able to play a game and with this bug it's unplayable and both companies want to keep the money and screw me over grow up and own to your mess ups it's beyond aggravating honesty pissed this morning cause all this bs from both sides fix your dam game