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Bennyboy21988's avatar
Bennyboy21988
4 years ago
Solved

[ERROR] Unable to retrieve your progression information from EA Servers at this

I have an error message in madden 22 that happens to pop up if I go in or out of a game mode, and when I start up the game, it says [ERROR] Unable to retrieve your progression information from EA Ser...
  • Ssb73's avatar
    Ssb73
    4 years ago

    @EA_BlueberryOMG it's finally gone! Error did not happen and I can edit my avatar!

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hey, everyone.

Thank you for continuing to send us your account examples. The team is still investigating this, however we've added an extra question to the post that will help the team out.

Can you re-edit your response and add the answer to this question?

  • When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?
JASZ3's avatar
JASZ3
4 years ago

Started experiencing it after 10/6/21. Can’t alter avatar in game. Gives error of unable to retrieve your progression from the Ea servers at this time. Please try again later.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, everyone.

    Have some more questions for you to determine the cause of this error.

    • For those that are experiencing it do you remember if it started happening after you made any changes to your Avatar?
    • Are you able to edit your avatar in game at all to see if that has any effect?
    • Did you ever link up your game to Madden 22 Mobile?
    • DTA734's avatar
      DTA734
      4 years ago

      Come on its been a month I can't change avatar or setting nothing because it gives me the same thing as it gives everyone else cannot retrieve your progression the game doesn't work in any mode because of this happened when I connected my ea account to my ps4 again been over a month 

    • Ssb73's avatar
      Ssb73
      4 years ago
      • For those that are experiencing it do you remember if it started happening after you made any changes to your Avatar?
      • After designing my face right away, it kicked me out and I've never been able to further customize anything
      • Are you able to edit your avatar in game at all to see if that has any effect?
      • I cannot edit my avatar in game
      • Did you ever link up your game to Madden 22 Mobile?
      • I had linked my account to Madden mobile before getting Madden 22 for PS4 and PS5.
    • JASZ3's avatar
      JASZ3
      4 years ago

      Yes, unable to change avatar 

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