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anthonygt's avatar
anthonygt
4 years ago
Solved

Error when accessing sets.

I can play MUT and everything fine but when I try to access sets to complete my daily challenge I get the "our servers cannot process you request at this time. Please try again later. And I get kicke...
madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @anthonygt That error can pop up due to various reasons, when you have a moment can you try the following?

    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    • Clear your PS4/PS5's cache:  

      • Press and hold the PlayStation button on your controller.   
      • Select "Turn Off PS".   
      • Let the PlayStation fully power down and wait for 30-60 seconds.  
      • Restart the PlayStation.  
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @anthonygt That error can pop up due to various reasons, when you have a moment can you try the following?

  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

  • Clear your PS4/PS5's cache:  

    • Press and hold the PlayStation button on your controller.   
    • Select "Turn Off PS".   
    • Let the PlayStation fully power down and wait for 30-60 seconds.  
    • Restart the PlayStation.  
SilkySmoove32's avatar
SilkySmoove32
Rising Traveler
2 years ago
@EA_Illium

I've done all of the above and it doesn't work....HELP!!!

This has been going on for almost a month

Platform: PS5
EA & PSN ID: Silkysmoove32

Every time I try to access sets is kicks me to the main menu and says "our servers cannot process your request at this time"

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