Escalated customer service issues taking over a weel

Case #46455455

46466266

completed gauntlet masters over two weeks ago and never received the pack.  Opened a case.  Took a week and multiple chats explaining the same thing over and over again for them to escalate.  Been almost two weeks since the case was escalated and haven't heard anything.  Case says resolved online, so I have no way to know if the case is actually escalated other than the word of the reps. 

Anyone else have issues with slow customer service cases that have been escalated? I've seen multiple normal cases resolved promptly with appropriate compensation on their first chat.  If I even try to contact support now for the status, they just immediately close the chat.

Hey @ChairmanMeovv 

I merged your posts together. In the future please try to avoid creating duplicate posts about the same issue. If you haven't received a response within 2 weeks I want to let you know that could be normal when a case is escalated to another tier or directly to the Madden studio. You should receive an email with updates surrounding this. In the event you want to reach out for an update on the case, simply visit Help.EA.com and click on Contact Us at the top. Select the case and hit "Resume" to add notes to it so the EA Advisor can reach back out to you with an answer. If it's unable to be resumed due to being in a "resolved" state, please open up a new case and reference the other case number within the case notes so they can take a look at it. 

For some specific objectives in game it might take a little bit longer to verify which is why it could be taking longer than what other requests can take. We'll definitely make sure you get an answer and understand your concerns around this. 

So after 3 weeks, they just close both cases with no response hoping i forget?  Is that how these escalated cases work?

Two months incoming with no response! can i get an amen?