Freeze/Crashing
Product: Madden NFL 23 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? AJ2023 Date/time issue occurred Aug. 15th What type of ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @AJ102014 One issue we might be seeing is if you have multiple of the same Persona on one EA account (multiple Xbox GT's)
To check:
- Visit profile.ea.com
- Under the Connections tab, verify you see your PSN ID/Xbox Gamertag. Not seeing it? You are logged into the incorrect account.
- If you see more than 1 Xbox or PSN ID each, you will need to remove one and log into any EA game with the removed ID to prompt account creation for that ID.
- YOU WILL LOSE PROGRESS FOR THAT UNLINKED GAMERTAG/PSN ID. Visit here for full information on what you lose, including info on Battle Pass for Apex Legends.
- It is important you link up the Gamertag/PSN ID you removed to a new EA account or else this error can still occur.
If you are unable to locate the email address you have for the EA account your Gamertag/PSN ID is linked to, please contact our Support team below for account recovery.Live-Support
https://help.ea.com/en/contact-us/
https://help.ea.com/en/contact-us/
