Freezing Xbox Series X

Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? AJ2023
Date/time issue occurred Aug 15
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Champions
Summarize your bug Game freezes then crashes during gameplay
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? On Series X
What happens when the bug occurs? Game freezes and goes to dashboard.
What do you expect to see? A refund on all in game purchases.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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I want a refund due to not being a fix for the crashing issue tried all the steps you guys provided and nothing works so I want a refund.