Friends list missing friends.

Product: Madden NFL 21
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Geturw8ups0n
Date/time issue occurred March 1, 2021 2300 HST
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug I have next gen counsel Xbox series X. I am trying to play a friend of mine that is on my friends list who also has next gen counsel Xbox series X. We are both using madden 21 for next gen counsels series x/s. We were able to play a couple games. But all of a sudden my friends list now only shows 5/75 people and he is not one of them. We can chat and communicate. My NAT type is open as well as his. We initially removed each other from our friends list and then added each other. Then we have uninstalled madden and reinstalled madden and also did a hard shutdown of both our xboxes. We used two methods for the shutdown. First, we went and performed a full shut done in the general settings. After turning on the Xbox we then held down the Xbox button on the counsel and removed the power source from the Xbox for a full 5 min and powered on the Xbox. Still unsuccessful. Friends list is still empty. so now I am asking for help. What is the fix? If a fix isn’t identified are you working to identify a fix? If you’re working to identify a fix what is the expected timeline until a fix is available? Please keep me updated as you troubleshoot.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to online head to head and try to play a friend.
What happens when the bug occurs? Friends list is empty/missing friends.
What do you expect to see? Missing friends from list.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A. Xbox series X/S issues.
What is the AMD or Nvidia Model Number of your graphics card? N/A. Xbox series X/S issue.
Enter RAM memory size in GB N/A. Xbox series X/S issues.

‌

Friends list is missing most of my friends. 

I have next gen counsel Xbox series X. I am trying to play a friend of mine that is on my friends list who also has next gen counsel Xbox series X. We are both using madden 21 for next gen counsels series x/s. We were able to play a couple games. But all of a sudden my friends list now only shows 5/75 people and he is not one of them. We can chat and communicate. My NAT type is open as well as his. We initially removed each other from our friends list and then added each other. Then we have uninstalled madden and reinstalled madden and also did a hard shutdown of both our xboxes. We used two methods for the shutdown. First, we went and performed a full shut done in the general settings. After turning on the Xbox we then held down the Xbox button on the counsel and removed the power source from the Xbox for a full 5 min and powered on the Xbox. Still unsuccessful. Friends list is still empty.

so now I am asking for help. What is the fix? If a fix isn’t identified are you working to identify a fix? If you’re working to identify a fix what is the expected timeline until a fix is available? Please keep me updated as you troubleshoot.