There’s a reason why their loot box business model is being banned in many countries. EA is an abhorrent company who not only has the audacity to suck people in with their addictive loot boxes that are no different than a slot machine, but they will then ban people for really any little thing and take any minimal “winnings” you’ve earned back. And then what recourse do you have? A fake dispute process wherein you’ll receive a generic canned statement generated by a bot? And then when you understandably try to take your complaint here you just receive another canned generic message like you see here from the “moderator”.
It’s for this reason why your response it not at all unsurprising to me. The lack of customer service and the manner in which they can confiscate a digital asset that you’ve undoubtedly spent a great deal of time and money on, and to do so without recourse, can naturally illicit such a response; however, until people began to turn their thoughts into action, nothing will change. EAs goal here is to make you feel powerless, but you are not. This is why I would encourage anyone with issues to write or call their elected representatives because it’s an issue that simply doesn’t receive enough attention because it’s really not within their worldview. That, combined with not purchasing their products and advocating against the use of their products on as many mediums as possible is the only thing that will lead to change.
