Frustration - Ban on account

Ok so take it for what it's worth but I need to vent about the way e.a and madden are handling their customers...

Let's start from the the least important to the most crucial 


<span;>1. To pay and compete but not ever recieve madden rewards or twitch drops.. in the beginning of mut21 I was a little upset felt like I deserve them so I reached out, to no outcome... whatever they ain't that important I can do with out right?.... let's go on

<span;>2. Recently felt like I couldn't surpass my over all of 96.. which is complete non sense cause more then half my team is gold 99's.. 

<span;>3. Recently was suspended 2x in the past month for reasons unknown as well.. no one had answers besides "suspicion" let's fast foward... so with the suspension comes the locked auction house... COOL! I'll just buy madden cash FROM THE CONSOLE ITSELF, so through out the suspension and even before and after I spent well over 500$ in the span of 2 months...

<span;>4. Suspension lifts now I sell the cards I bought in the house and actually purchased so amazing packs with that... end of story I made my team catch up to date by completing the requirements and sets needed to proceed

<span;>5.NOW HERE COMES THE AMAZINGLY MINDBLOWING B.S... last week I try to use the madden mobile, wouldn't work, go to my xbox, won't work, I eventually receive a screen that says IVE BEEN PERMANENTLY BANNED FOR CONDUCT OR SOMETHING TO THAT MATTER, LETS GO ON... I LOG INTO THE EA PLAY ACCOUNT AND SEE I HAVE UNKNOW DEVICES ACTIVE IN CHICAGO, MIND U IM FROM NY... SO I SCREEN SHOT IT REMOVE THEM SCREEN SHOT AGAIN... HOUR LATER THEY ARE BACK, I REPAT THE SAME STEPS...

<span;>FINALLY.GET SOMEONE ON THE PHONE SHE TAKES MY CASES AND SAYS SOMEONE WILL EMAIL U AFTER REVIEW BUT CANT PROMISE THE BAN WILL BE LIFTED BUT U CAN ALWAYS DISPUTE AGAIN...

<span;>now last night I'm tired of waiting and not getting any help from anyone.. I get a rude rep on phone.. explain the same thing his reply is even if u were hacked its ur job to keep it secure not ours and ENDS THE CHAT!!! Like wow ok... I do contact again.. same story explained.. replied... u just gotta wait for email  I explained frustration and asked what the hold up is... she said it have you used the trade block ? Yes I have multiple accounts that my family and I use, so we sometimes trade players being one account has the game pass its cheaper to purchase it that way...

<span;>Then we get disconnected And now I can't get in contact with anyone

<span;>At the end.of the day it's ROBBERY by them disabling the account and STEALING the players I've earned and purchased. Because of "suspicion".. I've done research and apparently I'm not the only one in my situation 

<span;>Long story short if nothing is done today I'm canceling e.a all together, I can't even play nfs.. they want me to wait for review but continue to charge the payments for. Everything... how fair is that???

Been 2 weeks now and still no communication besides just wait for an email

EA_Blueberry: Added ban to account in post title