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vrwolf67's avatar
vrwolf67
3 years ago

Game causing console to shut down PS5

Product: Madden NFL 23 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? vrwolf67 Date/time issue occurred Constantly but most recently...
madden nfl 23
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

@vrwolf67 

This still sounds like an overheating issue. 

Take the panels off the console, remove the fan and clean all vents, fan and heatsinks, preferably with a can of compressed air (held vertically).

I was ready to replace my PS5 at one point until I REALLY cleaned it and it has not crashed like this since. 

Thanks.

  • vrwolf67's avatar
    vrwolf67
    3 years ago

    I followed your advice. I took apart the panels and cleaned everything from the inside out. After getting it back together and trying madden the game still crashed within about 40 minutes. After rebooting my PlayStation again I then proceeded to play the new God of War for several hours without a single problem. This goes to show that this is some bug within the Madden game itself that you refuse to fix. It’s annoying that I can play literally any other game without it causing my console to shut down. But as soon as I play yours it leads to a problem.

  • GooseDaddy's avatar
    GooseDaddy
    3 years ago

    Gamer tag: Goosedaddy420

    I am experiencing this same issue. The game causes my PS5 to crash after about an hour of play time. I then must unplug the console to be able power it in again.

    I can also play any other game for extended periods of time without issues. 


    Please fix this issue, I love this game but am very frustrated with the constant crashing that occurs.

    This crashing is not isolated to Face of Franchise mode. I have had local head to head matches crash the console in the same manor. 

    Thanks you for your attention to this issue.

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