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vrwolf67's avatar
vrwolf67
3 years ago

Game causing console to shut down PS5

Product: Madden NFL 23 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? vrwolf67 Date/time issue occurred Constantly but most recently...
madden nfl 23
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

@vrwolf67 

This still sounds like an overheating issue. 

Take the panels off the console, remove the fan and clean all vents, fan and heatsinks, preferably with a can of compressed air (held vertically).

I was ready to replace my PS5 at one point until I REALLY cleaned it and it has not crashed like this since. 

Thanks.

GooseDaddy's avatar
GooseDaddy
3 years ago

Gamer tag: Goosedaddy420

I am experiencing this same issue. The game causes my PS5 to crash after about an hour of play time. I then must unplug the console to be able power it in again.

I can also play any other game for extended periods of time without issues. 


Please fix this issue, I love this game but am very frustrated with the constant crashing that occurs.

This crashing is not isolated to Face of Franchise mode. I have had local head to head matches crash the console in the same manor. 

Thanks you for your attention to this issue.

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