Finally got help for me changing DNS to googles DNS fixed it
Community AdminDo you have the game installed on an external hard drive and have you tried reinstalling the EA Access app?
If you haven't performed a power cycle, try that below:
Power Cycle
Tried literally everything that has been suggested and absolutely nothing works. If the internet is on, the game grey screens and will sit there in that state until the end of time. Tried re-downloading the entire game. Didn't fix anything. PSN name is Barreh_
@EA_Blueberry Is there any update on this problem I bought this game 16 days and still can’t play it
Community Admin
@Sumpert618 wrote:
@EA_Blueberry Is there any update on this problem I bought this game 16 days and still can’t play it
This is still being investigated and it's really disheartening as a longtime Madden fan to hear you've purchased the game and unable to play it for that long. Please get in touch with our Live-Support team either on our website by submitting a case or contact EA Help on Twitter. There have been some successful workaround fixes in this thread, but if they aren't working for you we'll need to get one of our technical support advisors to pull up your account and get this fixed for you ASAP.
I promise you our staff is exceptionally friendly and will do everything they can to fix it for you in a short period of time. As soon as we hear any updates from the team around this we'll share it with you all right away. Thank you all once again for your patience on this.
Live-Support
https://help.ea.com/en/contact-us/
EA Help on Twitter
I've tried that I'm in Europe so they never call and they never respond to my tweets or DMS I have a few open cases on the chat .can anyone help in anyway ?
