Finally got help for me changing DNS to googles DNS fixed it
Community Admin
@Sumpert618 wrote:
@EA_Blueberry Is there any update on this problem I bought this game 16 days and still can’t play it
This is still being investigated and it's really disheartening as a longtime Madden fan to hear you've purchased the game and unable to play it for that long. Please get in touch with our Live-Support team either on our website by submitting a case or contact EA Help on Twitter. There have been some successful workaround fixes in this thread, but if they aren't working for you we'll need to get one of our technical support advisors to pull up your account and get this fixed for you ASAP.
I promise you our staff is exceptionally friendly and will do everything they can to fix it for you in a short period of time. As soon as we hear any updates from the team around this we'll share it with you all right away. Thank you all once again for your patience on this.
Live-Support
https://help.ea.com/en/contact-us/
EA Help on Twitter
I've tried that I'm in Europe so they never call and they never respond to my tweets or DMS I have a few open cases on the chat .can anyone help in anyway ?
Finally got help for me changing DNS to googles DNS fixed it
Can confirm. This worked for me too! Thanks for sharing!
setting the dns to google worked for me as well
Community Admin
@xki11mongerx wrote:
Finally got help for me changing DNS to googles DNS fixed it
@XanderDunn wrote:
@Sumpert618 settings
network
set up internet connection
wi fi or lan
custom
choose your wifi
ip address auto
dhcp host do not specify
dns settings manual
primary 8.8.8.8
secondary 8.8.8.44
next
mtu auto
proxy do not use
done, stuff like proxy on probably doesnt matter but thats what i did and mines good
Thank you @xki11mongerx & @XanderDunn for providing the steps!
Marking this as solved to help others out being affected by this as it seems to be fixing it for everyone so far. If you continue to experience this and none of the steps in the post worked, please confirm you've tried all the steps and provide your information requested in the thread so we can relay it to the team for investigation.
Community Admin
@EA_Blueberry wrote:
@xki11mongerx wrote:
Finally got help for me changing DNS to googles DNS fixed it
@XanderDunn wrote:
@Sumpert618 settings
network
set up internet connection
wi fi or lan
custom
choose your wifi
ip address auto
dhcp host do not specify
dns settings manual
primary 8.8.8.8
secondary 8.8.8.44
next
mtu auto
proxy do not use
done, stuff like proxy on probably doesnt matter but thats what i did and mines goodThank you @xki11mongerx & @XanderDunn for providing the steps!
Marking this as solved to help others out being affected by this as it seems to be fixing it for everyone so far. If you continue to experience this and none of the steps in the post worked, please confirm you've tried all the steps and provide your information requested in the thread so we can relay it to the team for investigation.
Moved your post over here. Does changing your DNS on the console fix this for you?
