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shadowmaru11's avatar
shadowmaru11
6 years ago
Solved

Game Freezes at Title Screen/Menu

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? shadowmaru_br Date/time issue occurred Jul 25 What type of...
  • xki11mongerx's avatar
    xki11mongerx
    6 years ago

    Finally got help for me changing DNS to googles DNS fixed it

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@bobblob92PS4 

Do you have the game installed on an external hard drive and have you tried reinstalling the EA Access app?

If you haven't performed a power cycle, try that below:

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
Ekiller_1010's avatar
Ekiller_1010
6 years ago
@EA_Blueberry The game stills stop half on the bar then says buckling chin strap
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @Ekiller_1010 

    Sorry to hear that's happening to you, does the workaround by changing the DNS get around it for you?

    Good news though is that the Madden team has made progress on this and is looking to address it for good in a future update. 👍

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      6 years ago

      We can confirm this should now be fixed. 👍

      • dansickelsmith's avatar
        dansickelsmith
        6 years ago
        @EA_Blueberry I have tried every single method on this thread , all 11 pages worth, I have tried to call PlayStation and EA, I have changed DNS, reset internet , reset console, delete game and reinstall, tried to turn off my WiFi, tried four different connection, I’ve tried it all and nothing has worked, what can I do or who can I contact to fix this grey screen issue on my ps4?

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