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shadowmaru11's avatar
shadowmaru11
6 years ago
Solved

Game Freezes at Title Screen/Menu

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? shadowmaru_br Date/time issue occurred Jul 25 What type of...
  • xki11mongerx's avatar
    xki11mongerx
    6 years ago

    Finally got help for me changing DNS to googles DNS fixed it

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@Ekiller_1010 

Sorry to hear that's happening to you, does the workaround by changing the DNS get around it for you?

Good news though is that the Madden team has made progress on this and is looking to address it for good in a future update. 👍

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

We can confirm this should now be fixed. 👍

  • dansickelsmith's avatar
    dansickelsmith
    6 years ago
    @EA_Blueberry I have tried every single method on this thread , all 11 pages worth, I have tried to call PlayStation and EA, I have changed DNS, reset internet , reset console, delete game and reinstall, tried to turn off my WiFi, tried four different connection, I’ve tried it all and nothing has worked, what can I do or who can I contact to fix this grey screen issue on my ps4?
    • Emory803's avatar
      Emory803
      6 years ago
      @dansickelsmith This is some *. I got this game last 5 days ago and have not been able to play it once because of this same problem. Changed DNS, took of the screen recording thing for PS4, reset internet, done a power cycle multiple times a day, and uninstalled and reinstalled the game about 3 times and nothing has worked. I love madden and everything it just sucks I have not played this years game yet and I have been waiting a while to get it.
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      6 years ago

      @Emory803  @dansickelsmith 

      Do you both have an external hard drive or anything else plugged into the USB slots?

      Sounds frustrating what you're going through when you've tried all of those steps, have you tried reaching out to our Support staff so they can take a closer look into this with you?

      I'm wondering what your PS4 setup is. Do you have the power plugged into the wall or a surge protector? Do you have the game plugged into a T.V. or computer monitor?

      • Emory803's avatar
        Emory803
        6 years ago

        I have an external hard drive and a usb thing for my mic to work for bluetooth so I have to have both of them in. Yes I even did a live chat thing with someone and he barely spoke any English and his sentences did not make any sense and my issue was not resolved. I have my PS4 plugged into an extension power strip and then my ps4 is also plugged into a 40" smart TV. So I'm not sure what difference it really makes because the past maddens have worked on this same setup. 

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