Finally got help for me changing DNS to googles DNS fixed it
Community AdminWe can confirm this should now be fixed. 👍
Community AdminDo you both have an external hard drive or anything else plugged into the USB slots?
Sounds frustrating what you're going through when you've tried all of those steps, have you tried reaching out to our Support staff so they can take a closer look into this with you?
I'm wondering what your PS4 setup is. Do you have the power plugged into the wall or a surge protector? Do you have the game plugged into a T.V. or computer monitor?
I have an external hard drive and a usb thing for my mic to work for bluetooth so I have to have both of them in. Yes I even did a live chat thing with someone and he barely spoke any English and his sentences did not make any sense and my issue was not resolved. I have my PS4 plugged into an extension power strip and then my ps4 is also plugged into a 40" smart TV. So I'm not sure what difference it really makes because the past maddens have worked on this same setup.
Community AdminIs it an official PlayStation licensed external hard drive? I think we might be onto something here with both the external and bluetooth mic.
I've seen a lot of players experience performance issues when they use external hard drives because the files will be installed on both the external and internal drive (somehow, possibly from game updates). The game is trying to pull data from two different sources, which can cause freezing or hang ups.
What I first recommend doing is unplugging your bluetooth mic from the USB slot and power cycle your PS4. Launch the game and see what happens. If it doesn't freeze, we know it might be a compatibility issue with the mic.
If it freezes, please uninstall the game on your external hard drive, unplug it, and check to see if there are any files on your internal drive and uninstall those as well. Try installing the game again on the internal drive and launch the game.
Hope that helps, let us know what happens. 👍
