Finally got help for me changing DNS to googles DNS fixed it
Community AdminIs it an official PlayStation licensed external hard drive? I think we might be onto something here with both the external and bluetooth mic.
I've seen a lot of players experience performance issues when they use external hard drives because the files will be installed on both the external and internal drive (somehow, possibly from game updates). The game is trying to pull data from two different sources, which can cause freezing or hang ups.
What I first recommend doing is unplugging your bluetooth mic from the USB slot and power cycle your PS4. Launch the game and see what happens. If it doesn't freeze, we know it might be a compatibility issue with the mic.
If it freezes, please uninstall the game on your external hard drive, unplug it, and check to see if there are any files on your internal drive and uninstall those as well. Try installing the game again on the internal drive and launch the game.
Hope that helps, let us know what happens. 👍
When I uninstalled the game and redownloaded it the first time I made sure all the files for Madden were installed on my PS4 hard drive. When I deleted and redownloaded the second time I had my external hard drive unplugged so it only went to my PS4 hard drive. I unplugged the bluetooth headset thing and that did not worked went and double checked all the madden were on my PS4 drive and none were on my external hard drive. So it has all been on my PS4 hard drive for days now. I unplugged the hard drive did a power cycle and it still did the same thing. All my other games have worked that have been installed on my external hard drive so I don't see how that could be an issue. Once it froze the second time, which was without anything in the USB I uninstalled the game made sure my hard drive was not plugged in and reinstalled it and it still froze again. I have never had any issues with this hard drive and it not being compatible with my PS4 because I have about half of my games installed on it and they all work perfectly normal. I do not see any other option for fixing this what so ever. I would like to say though, you are a lot more helpful than the guy I talked to on the live chat. Please tell me what to do next because I cannot think of anything else.
Community Admin
Thanks for getting back! I've seen players fix menu freezing for various games when they change up their DNS setting on the console. You said you tried that, did you try different DNS servers or only a specific one?
There are steps on how to do it here and it can also be manually changed on the console.
I tried the default one that just comes with the PS4 and then I started to do research because my game would not load and people were saying when they switched theirs to google it started working. So that's the only one that I have tried is googles.
this game is garbage, i dont get the screen freezing anymore on the opening credits but now everytime i try to play it goes to the blue screen saying error. again started doing this after i made the mistake of updating the game.
Community AdminThank you for your patience. Try giving Cloudflare's DNS servers a try. It's 1.1.1.1
Hope this helps, keep me updated.
Is this the primary or secondary DNS and what would the other one be since that is one of them?
Community Admin1.1.1.1 (Primary) and 1.0.0.1. (Secondary)
That did not work either. Bro Im telling you nothing isn't working. No knock on y'all but I think this copy has to be defective or something.
Community AdminDo you own digital or physical copies? Are you able to load up the game on a different PSN ID to see if it's account related?
