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Anonymous's avatar
Anonymous
8 years ago
Solved

Game won't fully install from disk

Brought the PS4 disk on Friday and installed it and got the first update. The game won't finish installing. Only can play the Super Bowl game. Had it loaded over night and still not fully installed. Please help. Thanks
  • Hey again @Goofball1969. Does this happen with all discs or only this specific one..? Can you try any other disc to make sure ?

    If it's only this very specific disc, I'd say that your disc is either, well, dirty or damaged. I clean my discs using microfiber cloth, doing straight lines from the inner portion towards the outer. Some people simply spray Windex on them and wipe them with paper towels but I haven't ever used that method. Just do not use alcohol to clean them ever. Always also hold the games by their sides, not the top or bottom, to ensure they wouldn't get grimy by your own hands. If it still doesn't work, I'd go to your retailer and ask for a replacement disc as chances are your disc is indeed damaged.

    If this happens on all of your discs though, well. With any luck it would only be just a case of dirty lens. That can be cleaned with a lens cleaner. I've personally used before Endust Lens Cleaner : https://www.ebay.com/p/Endust-Lens-cleaner-262000/710123169

    If cleaning the len wouldn't work then it likely would be a faulty laser and that's a bit of a more problematic thing. If your console isn't under warranty and cannot be sent to repair, it's kind of a lost cause.

    Let's hope for the best.

13 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Version 1 downloads up to 345 mb and pauses. It will not go any further. Deleted and tried again multiple times.

  • 882q3ca58y9v's avatar
    882q3ca58y9v
    3 years ago

    I have this same issue we’re u ever able to figure out the issue? Thanks in advance 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey, @882q3ca58y9v.

    This post was originally created in 2017, so I will be closing it down. Please try searching for a newer post before creating a new one if you still need assistance.

    • Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

    Forum Rules & Guidelines: https://answers.ea.com/t5/help/faqpage#dos-donts

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