So basically i bought the game and starting playing it and around with the settings, i changed my direct x to 12 though i can only run 11 which i didn't know. Now i can't start the game and get an error, is their a way i can change internal game settings without being in the game to fix this?
Community ManagerHi @Twitch_A8AR,
Let's take a look and see if we can help get you back up and running.
First, have you had a chance to try repairing Madden 20 in Origin to see if that helps at all? If you right-click on the game in your Origin library you'll see the repair option when the menu pops up.
Let me know how it goes when you have a chance. Thanks!
/Kent
yes i have multiple times, i have reinstalled it multiple times, i have done all the things the agents i talk to tell me and no resoltuion.
Community ManagerGotcha. What else have you been able to try so far? I just want to make sure we don't go over the same things again if we don't need to.
/Kent
Community ManagerYou can try editing the .ini file for Madden 20 to see if you can force the game to launch in DirectX 11 that way. If you open up the folder where Madden is installed on your PC you should be able to find the config file there.
In that file there should be a value for DX11 or DX12. Editing that might help, but be careful on what you're changing there in the file. Adjusting any of the other values might lead to other issues altogether.
/Kent
