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Need help with this issue
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I've been having the same issue on PS5 for the last week. It was working fine until then, and all other online functionality for other games (including Madden 21 somehow) works fine. Had my friend login to my PSN account on his PS5 at his house and he got the same error (works fine for him on his own account), so I'm confident it's an issue with my EA account and not anything with my network setup.
EA_AljoCommunity Manager
Did you try power cycling as I mentioned in my last response?
I have tried power cycling my PS5 and my modem, logging out and back in, uninstalling and reinstalling the game, changing passwords on my PSN and EA accounts, changing every network setting I can think of, unlinking and relinking my PSN and EA accounts, and more.
As I mentioned, I also had my friend try to log into my account on his PS5 on his network at his house, and he got the same issue. He can use his own account with no issues. That would seem to rule out any issues with my PS5 or my network and indicate that the problem lies with my EA account. And again, I think I've done everything I can with the account on my end (log out and back in, reset passwords, unlink and relink).
