Were you able to resolve this issue? I've had the same problem on PS4 since 8/4
Never got a response from EA **surprise!!**. On further efforts I found that the franchise league that I was a part of on Madden 16 (stored in the cloud) had been eliminated. It literally was no where. Four days later (an exact week after I had started having problems) the league data reappeared in the cloud. I am now able to access EA servers and continue to play the Madden 16 franchise league game. I have no idea why the franchise was deleted from the cloud (the other league members don't know either). It is also a mystery why the league reappeared. Ah, the joys of gaming. Never a dull moment or, apparently, a logical one.
My league was unable to contact EA except through this fan driven board. They have never replied to my inquiry. As I mentioned in my previous posting we found out our league data had been deleted from the cloud. Our commissioner went to the League function in Madden and searched for the League name, his name and other identifying info. A couple days later it magically reappeared. No idea how or why. We've been able to continue the League since then. Good luck in your efforts. I sure wish EA would care enough to help gamers.
