Forum Discussion

fastasduck's avatar
fastasduck
6 years ago
Solved

Getting denied access error message

From what I've gathered from the MUT community this kind of error message is usually associated with a console ban. I did nothing to break TOS. My companion app still works and can use the auction ho...
  • RandomPsuedo's avatar
    RandomPsuedo
    6 years ago

    Don't report your problem to technical support as this is not a technical issue. You will have to choose Account Management -> Account Banned/Suspended and have an EA "specialist" contact you on the phone (it took 30 seconds for them to call me). They will refer your case to ToS and that should get you started on a resolution. Tech support is out of the loop on this and they can't identify console bans on their end. The common denominator from all of the players I've talked to is that they have completed the Night Train set using the auction house in the last few days. This is reported to be a known issue happening worldwide that EA is said to be working on. However, I wouldn't expect a resolution for us anytime soon as investigations by the Consent Team are done on a case by case basis and they are inundated with new cases. I talked to one player last night who reported his case last Friday after this happened and he still has not heard back. 

bharer's avatar
bharer
6 years ago

Your not the only one with the same issue. Never done anything and bam account locked

fastasduck's avatar
fastasduck
6 years ago

Trying to speak with EA help has been a complete nightmare. I just wish I could speak to someone from the actual MUT team. 3 years grinding MUT money and lots of hours spent I deserve to quickly addressed.

  • RandomPsuedo's avatar
    RandomPsuedo
    6 years ago

    Don't report your problem to technical support as this is not a technical issue. You will have to choose Account Management -> Account Banned/Suspended and have an EA "specialist" contact you on the phone (it took 30 seconds for them to call me). They will refer your case to ToS and that should get you started on a resolution. Tech support is out of the loop on this and they can't identify console bans on their end. The common denominator from all of the players I've talked to is that they have completed the Night Train set using the auction house in the last few days. This is reported to be a known issue happening worldwide that EA is said to be working on. However, I wouldn't expect a resolution for us anytime soon as investigations by the Consent Team are done on a case by case basis and they are inundated with new cases. I talked to one player last night who reported his case last Friday after this happened and he still has not heard back. 

    • eddiear789's avatar
      eddiear789
      6 years ago

      Seen many on twitter as well as myself with this issue. I asked around and we let did the NTL set as well through buying the cards very quickly or using the reroll. Does anyone think we will get unbanned at all in the future. My case has been escalated to the tos team but no timeline on a response. Very upset with this.

      • RandomPsuedo's avatar
        RandomPsuedo
        6 years ago

        As long as they don't find any actual suspicious activity on your account, I'm pretty sure all of our consoles will be unlocked. EA seems to be really good at committing massive mistakes and having make it up to players.

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