Has anyone been banned recently on madden 21? they took away my whole mut tab ..
I’ve submitted like 10 cases and it’s been over a week
Forum Discussion
Ea_barry what is the solution then because sending one case hasn’t worked either so how is it that we get y’all to see and solve our cases if y’all never follow up on them ive paid to much money to ea buy points and buying the game itself for me to not be able to play and for y’all to expect us to not be upset is unfair to us a costumers we need solutions ASAP or I just want my money back
Yep. Happened at 3:30 and 4:30 in the morning on December 5th. My Series X was back at Microsoft getting serviced---attached is the PDF with my invoice----so I didn't have a console from Nov. 27th to Dec. 8th and yet somehow I got permabanned. Have bought at least 20 years worth of Madden, with the exception of this year, have played MUT and spent significant money (at least to me) on packs since Madden 15. Have never had a warning or a ban in all that time. Didn't farm or trade stuff over or buy coins. I guess this company no longer wants a long time customer.
Everything you just said, is exactly what happened this morning at 6:30am. For my account and my daughters account! Spent a lot of money doing it the RIGHT way. And the best they can do is 7 days!!??? Not right. Even the gentleman I spoke to from EAhelp said I have an immaculate record!! And my daughter wouldn’t no how to cheat or have any reason too!
- @Frankie62470 7 days? I’ll be very surprised if you get a response that quick. I’m at 8 weeks and still waiting...
- @stalhill The gentleman that I spoke to about MY account, said 72 hours! He saw nothing that would lead to a ban! He even said I’ve been a member since the first madden and my record is immaculate! I see people on here waiting since October!! The only advice I can give you is DONT MAKE A NEW CASE!! That just removes the original and puts you at the end of the line!
@rjwil73 So this exact scenario happened to me. Down to the time and everything. Never "farmed" or any of that nonsense. At 4:18am on 12/5 i received the Ban Notice. Perhaps it was a system wide glitch. If thats's the case, it should be resolved swiftly.
@CarlJoonya Well then check your email account. If you are like the rest of us, you got a Cheating ban today. Bunch of crap. There's another post where basically everyone got a cheating email today, even though we haven't been able to log into our accounts for online play. The post is now temporarily locked because no one at EA support knows the appropriate way to challenge the bans. Do we make two cases? Don't we? EA at it's finest.
Basically, I'm assuming EA is just covering themselves since the email they sent took away the whole game and not the auction, plus we were demanding specific instances to how this happened, what transaction triggered this. Since we said this, and the original email said Auction House ban and not total ban from all games except their "excellent" offline franchise mode, they are covering for themselves. The cheating ban now says "Banned for all online modes." Plus it is way easier for them defend, while we know that D.C. glitching happens all the time and that sometimes you get the win after the opponent D.C. glitched you, I suspect they will say look at that 0-0 win you have, you must have cheated and ignore the 10 or so times that you lost 0-0.
The mods might not like that answer, but that truly is what is looks like to me.
- @rjwil73 I will also be interested to see if something has happened on my case. Been catching up on all the posts here and in the big one (now locked) over in Game information
Seems like EA have been busy now sending emails out from ‘MADDEN SECURITY’ and even telling players ‘no one likes a cheater’ and it’s caused all manner of upset.
My situation seems unchanged right now, I was wrongfully banned 12 Oct, no email from EA. I opened a case (multiple ones initially) but received no reply. It looks like 26 Nov EA interacted with my case (date stamp) but I don’t know what exactly. Then soon after my ban was gone. Oh and still no email.
I’m still here voicing concerns about the whole thing, I’ve not received any apology and no restitution for lost progress, awards, tokens etc.
I’ve checked my email again thoroughly and cannot locate any further emails from Ea, but I did notice my still open case now carries a date stamp 11 December so EA have again been looking at my case.
I haven’t played Madden for a few days, since this experience has tarnished Madden for me I play it probably less than 10% as much as I used to before. So anyway, sure I will get chance to login later and will be able to find out if I have also been caught up in this latest FUBAR situation.
@CarlJoonya Here is the post I mentioned. https://answers.ea.com/t5/Game-Information/Wrongful-Ban-EA-Accountability/m-p/9843697#M2712
