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KeyserSoze2332's avatar
KeyserSoze2332
3 years ago
Solved

Havent Received Pre-Order Bonus

Playing 10 hour trial of M23 on PS5. Pre-ordered standard digital edition. Haven't received any of the bonuses for the pre-order.
madden nfl 23
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hey @KeyserSoze2332, 

    If you pre-ordered the Standard Edition you wouldn't see any of the pre-order bonuses until the game has officially launched. 

    I'd recommend giving it at least 24 hours after launch for the pre-order bonuses to come through. If you still aren't seeing them after that, reach out to the EA Help team and let them know so they can pull up your account and take a look. 


    For more info on how to set up a case with them check out the EA Help website. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @KeyserSoze2332, 

If you pre-ordered the Standard Edition you wouldn't see any of the pre-order bonuses until the game has officially launched. 

I'd recommend giving it at least 24 hours after launch for the pre-order bonuses to come through. If you still aren't seeing them after that, reach out to the EA Help team and let them know so they can pull up your account and take a look. 


For more info on how to set up a case with them check out the EA Help website. 

  • trancourt870's avatar
    trancourt870
    3 years ago
    @EA_Kent What if you’ve given it 5 days? Plus the 3 days most others got theirs?

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