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tptdude's avatar
tptdude
5 years ago

human verification error mut 21 freezes game

Product: Madden NFL 21
Platform:Steam-PC
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred 8/29 4pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug happens after completing solo challenges, leveling up, earning coins, buying packs, progressing in mut in any way: loads a human verification screen in the mut main menu which freezes the game. takes hours to go away
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? get the human verification
What happens when the bug occurs? freezes the whole game
What do you expect to see? load the human verification and return to the game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? amd 5700xt
Enter RAM memory size in GB 16

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this has been ongoing for several days and customer support has not been able to help

57 Replies

  • tptdude's avatar
    tptdude
    5 years ago
    @tptdude would have taken a better photo but you have to compress a normal photo file just to get it uploaded here
  • Grubw's avatar
    Grubw
    Rising Newcomer
    5 years ago

    I have the same problem and also the same GPU, maybe its something with GPU Drivers?

  • Evilmadclown's avatar
    Evilmadclown
    5 years ago

    980ti here. Still locked out, but oddly enough my companion app works just fine (it verifies there no problem)

  • tptdude's avatar
    tptdude
    5 years ago
    @Evilmadclown last year using the companion app dramatically increased the frequency of my human verifications so removing the app might actually help for you. Im getting this verification withing 20 minutes of time in mut every time
    you guys?
  • tptdude's avatar
    tptdude
    5 years ago

    @tptdudethis is actually a returning problem from last year, which i posted about and never got addressed. it used to bring up a slightly different error message where it said it couldn't "load the event", rather than enforcement challenge, and you actually didn't see the verification menu appear, you just got the error message. I can't find my old post, but it got marked as solved and no one followed up on the 20 or so cases I opened either

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