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Leveltic's avatar
3 years ago
Solved

I’ve lost everything please help

Please help. I played xbox years ago and went to PS now I’ve purchased madden 23 for the xbox one and had a old account linked and when I linked my account I lost all progression,players,credit for the All Madden edition I’ve spent a lot of money so far in game that all has been lost as well. I has access to both ea accounts but do not know the email address used with the old one that apparently has all of my stuff 

  • Hi there, @Leveltic 

    We're not able to help with account issues through Answers HQ. An advisor should be able to assist with this as long as they can verify account ownership. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @Leveltic 

    We're not able to help with account issues through Answers HQ. An advisor should be able to assist with this as long as they can verify account ownership. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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