I have been trying to play weekend league, but whenever I get into a game it says something like "connection no longer available." and for some reason I get the win. I really just want to play the game. I even closed the app and tested my connection. Please help.
Live chat may not be available at the moment due to Holiday hours. If you need to create a chat it might be best to try again later this week when the EA Help team returns to their normal coverage.
/Kent
Community ManagerHi @tlinget201.
There were some connection issues affecting some of our games on Saturday, but everything should be back up and running now. Are you still having any issues getting connected? If so, can you tell me which system you're playing on? Have you been able to try running through any sort of troubleshooting at all since it started happening?
/Kent
My madden 20 keeps saying that my account is invalid
Community ManagerWhere is it giving you that message? Is it coming up when you try to log into MUT? Would you be able to send me a screenshot?
/Kent
I can’t screenshot right now, but when I log onto madden or any other online game mode, my account is deactivated, and says that I’m not connected to ea servers
I haven’t been able to play any online game modes because the deactivation of my account
Community ManagerAh, I see. That sounds like an issue with the account itself. When you have a chance I'd recommend getting in touch with EA Help so they can pull up your account and see what might be happening with it. They'll see what they can do to help you get the account back up and running.
For more info on how you can reach out to them check out the EA Help website.
/Kent
How do I activate live chat??
When I was on it they were the ones to deactivate because I didn’t finish the session
Community ManagerIf you already have a case set up you should be able to resume it from the My Cases page. If not, creating a new case would be the best option. When you set up your case you should see the contact options that are available. If you aren't seeing the chat option there may not be any available chat advisors at the moment, unfortunately.
/Kent
When I go to MY CASES, the only thing it says is email us. It doesn’t say Request a Live chat anymore. Are they off duty.
Community ManagerLive chat may not be available at the moment due to Holiday hours. If you need to create a chat it might be best to try again later this week when the EA Help team returns to their normal coverage.
/Kent
