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Candyman5OS's avatar
Candyman5OS
11 years ago

I recieved a email that my other acount was locked and I needed to contact you

In order to contact you I had to fight with your website, search and search through your minues and end up having to "request a chat' I recieved a email at approxamitly 12:06 pm Eastern Time saying thank you for contacting ea help. My estimated wait time for a call back is 350 minutes (I got the pick to prove it). My madden league is set to advance tonight in the offseason past the resigning process. I have been locked out of my account so I am unable to do anything until this is taken care of.

Im irritated at the situation, I am irritaded at the whol ea.help.com site. I am irritated at the Telephone number hotline that asks you for your language then proceeds to tell you in said language to go to ea.help.com then hangs up. 

Please do something because my irritation is becoming more and more unstable. Couple this with the FIFA 15 game, Assassins Creed Unity and Far Cry 3 games that were purchased on my account along with Fifa points and I am getting on my last nerve.

Now it is saying that my call back is in my past cases. I hope this doesnt mean that it was just brushed to the side because of so I will explode.

Sincerely, A very unhappy person.

9 Replies

  • Candyman5OS's avatar
    Candyman5OS
    11 years ago

    Requested another Phone call. This time its 144 minutes. This was around 9:45am eastern.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    Did you ever get your requested callback?

  • Candyman5OS's avatar
    Candyman5OS
    11 years ago
    @EA_Barry wrote:

    Did you ever get your requested callback?

    No this is 3 times I have requested one and never have recieved one.

  • Candyman5OS's avatar
    Candyman5OS
    11 years ago

    Heres the email:

    Dear Customer,

    As part of our efforts to help protect the security of your account, log in access to your Origin account has been temporarily disabled. We have taken this step as we have detected suspicious activity on your account during on-going standard systems analysis. During this period you will not be able to log in to your EA account or the online portions of our games. We apologize for any inconvenience this may cause you and hope you will understand that we are taking this action to better protect your personal data.

    In order to regain access to your account, you will need to contact a Customer Service representative via http://help.ea.com/ using chat or phone.

    Once our Customer Service team have confirmed you are the correct owner of the account, your account will be reactivated. Please understand that by doing this, we will ensure the security of your account, which is a priority to us.

    For further information on how to recover your account please see the following link:http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

    Thank you for your patience and understanding. We apologize for any inconvenience our actions may have caused, however, the safety and security of our player’s accounts and personal information is of the utmost importance to us.

    Sincerely,

    Electronic Arts Terms of Service

    I have done everything stated in the email.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    Please allow more time for case #****8141 to be processed.

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