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initialdat's avatar
initialdat
3 years ago
Solved

I was falsely banned for game cheating and won my appeal. However....

I was falsely banned for game cheating and won my appeal. However, they're unable to rollback their screwup (it's known). ERROR: SOME OF OUR SERVIES COULD NOT BE ACCESSED ERROR: WE ARE CURRENTLY U...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @initialdat,  

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

  

Thanks!    

initialdat's avatar
initialdat
3 years ago

Hi,

I've already reached out to TOS and they have commented. However, I am unable to access account nor get my money back. There is no fix for this known issue that has been occurring since the launch of the game. So how are you guys going to justify falsely banning accounts and then unable to restore them knowing that this issue has been occurring for quite some time?

Hello,

Thank you for contacting us regarding the action that was taken on your account.

Your concern led to a full investigation of your account. After reviewing your case, we found your concerns valid and justified. We will make sure to prevent this in the future.

We appreciate your help and understanding in this matter.

Thank you,
EA Terms of Service
  • Gbcgoblin's avatar
    Gbcgoblin
    3 years ago

    Hello I've had same issue for months and had no fix ease help me

    • biggzz25's avatar
      biggzz25
      3 years ago

      Unfortunately you will have to accept that the account is gone. Electronic arts ? More like electronic FRAUDS. Absolutely bemusing how a multi billion dollar company can be as bad as this yet still make revenue after revenue year in year out. Worst customer service I’ve ever come across 

      I’ve had this issue for quite some time. Account was falsely banned for cheating, Decision was reversed and my ban showing as overturned in ban history. Still can’t access my mut or anything other than play now. 

      these EA community managers are useless too, always copying and pasting from their answer pages with replies 

      • Mikimuster3's avatar
        Mikimuster3
        Hero+
        3 years ago
        @biggzz25 wrote:

        ...

        these EA community managers are useless too, always copying and pasting from their answer pages with replies 

        There is a TOS team & there is EA SUPPORT & there are EA community managers (CMs here in this forum, on Facebook & Twitter).

        Here is what each of these three groups (of nice EA people) can do for you:

        1. An EA agent at EA SUPPORT can only check the status of your Ban, and maybe(?) urges your case to the TOS team;
        2. EA CM can sometimes fix some specifics for certain games, but usually, they can't do "anything based on a public" social media/forum post ☹️
        3. only the TOS Team can unban or sometimes give information about the "ban reason".

        @biggzz25 I wish you good luck with your case!

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