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Deeh2's avatar
Deeh2
5 years ago
Solved

Invalid Account - Madden Support team doesn't help.

Since Thursday I cant play MUT as I receive the Invalid Account Error Message.

Ive contacted the customer support team thursday and my account is still invalid.

After waiting 3 days and doing all the account verification process a technician said he fixed it and when i tried logging in to MUT it still came up with the same invalid account message.

I emailed the madden customer support again yesterday and they said they can only fix it through their live chat system. I literally kept the tab open all day and still received no pop up message from a technician.

I emailed the madden customer support complaining and asking for support but its been a whole day and ive received nothing.

I understand that because of the virus their customer service times are different, but why in a whole day of waiting for live chat did no one message me, and how come they stop replying to my emails?

I payed £40 for this game and this game mode specifically, and I havent been able to play for over 4 days now.

Someone please help

  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @Deeh2.

    Are you absolutely sure you're using the right email address of your EA account to log in to Madden? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes. If you've tried all of these and can't get through to support, try contacting @EAHelp through Twitter or post on our Facebook page at facebook.com/eahelphub. They'll look into this for you. Thanks!

26 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @Deeh2.

    Are you absolutely sure you're using the right email address of your EA account to log in to Madden? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes. If you've tried all of these and can't get through to support, try contacting @EAHelp through Twitter or post on our Facebook page at facebook.com/eahelphub. They'll look into this for you. Thanks!

  • bmcnasty007's avatar
    bmcnasty007
    5 years ago

    I have been having a desync issue for the past 72 hours trying to play the same game in a CFM.  We've both restarted our systems, routers, etc.  We've followed all of the advice on this website with no resolution.  The desync/connection to peer lost before we can select kickoff formation.  This has happened between 20 and 30 times.  Please explain why this is happening (it never happened in any of our other CFMs), and how to resolve the issue.  We are able to play other games online, which strongly suggests this is a Madden server issue.  I understand that your company doesn't value CFM users, but this is ridiculous.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @bmcnasty007.

    That possibly is a connection issue. Are you playing on a wired or wireless connection?

  • nflicon09's avatar
    nflicon09
    5 years ago

    I done everything that was asked of me and still hot no were .

    I filled out forms and all 

    Even called no one has yet to help me .

    I cant not get in my nadeem do to a old email I no longer have nor have password for .

    Help me please 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @nflicon09 

    Are you saying you no longer have access to the email on your EA account? If so, the only way to get assistance with that is to contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. 

  • KGRONA's avatar
    KGRONA
    5 years ago

    I’m having the same issue. I can login to all my accounts but still says “account invalid.”  I played last night with no issues

  • bmcnasty007's avatar
    bmcnasty007
    5 years ago

    Wireless connection, but that is not the issue.  We are able to play head to head as an exhibition match without any issues.  The only issue is in our CFM.

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