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thisisnuts05's avatar
4 years ago

JSON file downloaded

Madden NFL 2020 for Windows PC.

I was finally able to plug in a product key and download this game,

but all it did was download a JSON file - what else is there, where is the game itself?

1 Reply

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, @thisisnuts05 

    Where did you receive the code from and I take it you downloaded it through the Origin client? 

    Some downloads might experience issues depending on what programs are running in the background or anti-virus systems. Details on that can be found here.

    If you're on VPN, I recommend disabling that. A Clean Boot will disable all non essential Microsoft startup programs. We can always try running a Clean Boot and then immediately launching Origin as Administrator (right-click on the desktop shortcut>Run as Admin) to see if the installation completes.

    How to Clean Boot your PC

    https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

    PC Troubleshooting

    https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

    Sorry to hear you're experiencing trouble with game files. Let us know what happens!

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