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Xmarinekenny's avatar
Xmarinekenny
6 years ago

Keeps disconnecting to the server during online game

Happens multiple times a day where I will get disconnected during an online game stating that I’ve been disconnected from the server. The internet is still connected I am still in the party chats etc...
Xmarinekenny's avatar
Xmarinekenny
6 years ago

I play on PS4 and I have checked connectivity status on the main screen for PS4 and it is connected perfectly but just says that the connection to the server gets disconnected. I have even reconnected the internet connection every time but it still happens a few times a day during online h2h play a friend or even on challenges against the cpu as well

EA_Blueberry's avatar
EA_Blueberry
6 years ago

@Xmarinekenny 

Try rebooting your network and power cycle the console. This is a great first step to seeing if things improve. If you're on a WiFi connection, try going wired for a few games or a weekend just to test and see if the root cause could be related to the WiFi bandwidth. I have two channels on my router, so switching to the other one might help. We have some extra steps below in the link via a help article from our site. I've seen connectivity improve after updating the router's firmware to the latest version (you have to login to your router's admin panel).

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your PS4 console

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

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