Kicked Offline When Comparing Wide Receivers

Hi @SwiftMUT, 

Are you running into any error messages at all when this happens? 

/Kent

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? SickeningAsault
Date/time issue occurred Every time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Every single time you click compare on a card in your item binder it disconnects you from the EA servers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to the binder, click on a card, click compare, and congratulations you are now disconnected from the EA servers
What happens when the bug occurs? You get disconnected from the EA servers
What do you expect to see? The other cards in my binder to compare
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Just really annoting and has been in the game since launch, can't believe it hasn't been fixed yet

Hey @jakesaz, 

Can we try out some troubleshooting steps to see if we can help out with the disconnection errors you've been getting? I'd recommend starting off with the basic connectivity steps over at the EA Help website to see how that goes. If you're still having any trouble afterward check out the PlayStation-specific steps as well. 

Let me know if you're still seeing this same error message afterward. Thank you!

/Kent

@EA_Kent 

Hi Kent,

Tried the steps mentioned in the links, but I still get disconnected every time I try to compare cards in my binder. Three of my friends have the same problem. It seems like a weird bug since it only disconnects us if we try to compare cards in our binder. 

Thanks,

Jake

@jakesaz 

That is definitely strange. Can we try changing the DNS on your PS4 to see if that helps at all? I've seen some cases where using a different DNS can help with similar issues. To update the DNS settings on your console follow the steps below: 

1. Open the PS4 Settings

2. Go to Network

3. Select Set Up Internet Connection

4. Choose WiFi or LAN Cable (depending on what type of connection you're using)

5. Select IP Address Settings (automatic)

6. Select DHCP Host Name (Do Not Use)

7. Choose DNS Settings (Manual)

8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that would be OK as well. 

9. Select MTU Settings (Automatic)

10. Choose Proxy Server (Do Not Use)

Let me know how this goes when you have the chance to give it a shot. Thanks again!

/Kent

@EA_Kent 

Tried what you said, still get disconnected every time I try to compare cards in my binder. Get the EA error, “Our servers cannot process your request at this time. Please try again later.” Followed by being disconnected from the EA servers.

@jakesaz 

Thanks for giving it a shot. Is there a specific item you're trying to compare when this happens, or is it just anything in your binder no matter what it is? 

/Kent

@EA_Kent 

It happens for any player card in my binder. Maybe 1 out of every 20 times I hit compare it will work, but I get disconnected basically every time I go to compare any player card