Lagging out of games with great internet

@EA_Aljo it was switch back. I just lagged out of a win with 7 seconds left. Nothing has worked :/

@Sgannon9 

Does your router support QoS (Quality of Service)? If so, try enabling it and prioritize your console. Also, is UPnP enabled? If not, enable, but also, I have seen the rare occurrence where disabling it helped.

Something else to check is your ethernet cables. Make sure they aren't damaged and are at least Cat6.

@EA_Aljo I just bought a CAT 8 Ethernet cord and I am still lagging. I play call of duty all night and don’t lag once, it is something to do with madden.

@Sgannon9 

Did you check everything else I mentioned in my last response?

@EA_Aljo Yes the problem is very consistent. It started occurring within the past month or so, and I have played 2 years of squads on this console with this setup with no issues. There is something my game cannot stay with on the madden servers.

I play call of duty every night with no issues, in Warzone I am connected to a hundred other players, and this game can’t connect me to 4.

@Sgannon9 Also I have Dscp QOS enabled on my xbox

@Sgannon9 

Have you checked your router for a firmware update? Also, it would be good to talk to your ISP to see if they are noticing any issues. 

Is UPnP enabled on your router? I have also seen the rare instance where disabling this has helped.

One other thing you can try is deleting your personal saved data with these steps:

• Press the Guide button and then highlight the Madden 23 tile.

• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.

• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens.

@EA_Aljo Hey man, I’ve done everything you’ve said for weeks now, just lagged out of squads in the 3rd quarter. I actually cannot finish a single game now, it’s worse. There has to be a way you as an EA worker can check if there issues on your side with my connection.

I played multiple single player H2H games with no lag outs, every squads game I lag out. Comcast says my internet is perfect and every other video game has never had an issue. I even bought a new Ethernet cord to fix this… the problem is madden.

@Sgannon9 

We're not aware of any issues on our side at the moment. Unfortunately, I'm out of suggestions at this point. An advisor might be able to help though. Try opening a case here to get in touch with one. Thank you.